CleanHaus Privacy Policy

At CleanHaus, Inc. (“CleanHaus,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, including our websites, apps, and AI assistant Claus, the CleanHaus SMS Concierge.

1. Who We Are

CleanHaus provides technology tools to help short-term rental hosts and cleaning professionals manage turnovers, maintenance, and property details. Our platform includes the CleanHaus mobile app, web portal, and Claus, and AI-powered SMS concierge.

2. What This Policy Covers

This Privacy Policy applies to your use of:

  • Our website (www.landing.clean.haus)

  • The CleanHaus mobile and web applications

  • Interactions with Claus or other AI services we offer

  • Participation in SMS communications

  • Other services or programs that link to this Privacy Policy

By accessing or using our services, you agree to the practices described in this policy.

3. Information We Collect

a. Information You Provide

  • Contact info (name, email, phone number)

  • Property and service details

  • Payment and billing data

  • Content shared with Claus

  • Customer support messages

b. Automatically Collected Data

  • Device identifiers and browser type

  • Location (if enabled)

  • Usage and activity logs

  • Cookies and similar tracking technologies

c. Information from Third Parties

  • Linked accounts (e.g., AirBnB, VRBO)

  • Payment partners and integrations

4. How We Use Your Information

We use your data to:

  • Operate and improve the CleanHaus platform

  • Schedule services, send reminders, and process payments

  • Respond to requests and provide support

  • Deliver relevant updates via email, push, and SMS

  • Customize AI interactions through Claus

  • Comply with legal obligations

5. How We Share Your Information

We share your data only when necessary:

  • With CleanHaus partners and service providers

  • Between hosts and cleaners as needed for job coordination

  • With third parties you authorize (e.g., platforms you integrate)

  • As required by law

We do not sell your personal information.

6. SMS Text Messaging – CleanHaus SMS Concierge

If you sign up for CleanHaus including SMS Concierge, Claus, you agree to receive automated text messages from CleanHaus, including:

  • Property updates, cleaning reminders, and Q&A with Claus

  • Message frequency varies, up to 10 messages/month depending on your interaction

  • Messaging & data rates may apply

  • To opt out, text STOP at any time. For help, text HELP.

  • Participation is optional and you can still access CleanHaus services without SMS.

For additional information, see our Terms of Service and Privacy Policy.

7. Your Rights and Choices

You can:

  • Access or update your account info

  • Request deletion of your data

  • Opt out of marketing messages

  • Disable location tracking (if enabled)

  • Control cookie preferences in your browser

To make a data request, email privacy@clean.haus.

8. Data Retention

We keep your data as long as needed to provide our services, or as required by law. You may request deletion at any time.

9. Security

We use industry-standard safeguards to protect your data. No system is completely secure—please use strong passwords and log out of shared devices.

10. International Users

If you use CleanHaus from outside the U.S., your data may be transferred to and processed in the United States or other countries.

11. Children’s Privacy

CleanHaus is not designed for children under 16. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of any material changes via email or through our platform. Continued use of CleanHaus after a revision means you accept the changes.

13. Contact Us

For questions, please contact:

CleanHaus, Inc.
Email: privacy@clean.haus
Website: www.landing.clean.haus

This Privacy Policy is effective January 1, 2025