CleanHaus Terms & Conditions

Welcome to CleanHaus, a management application designed to streamline scheduling and reminders for cleaning rental properties. By accessing or using CleanHaus, including its website, mobile applications, and services such as the SMS Concierge, you agree to be bound by these Terms & Conditions (“Terms”).

If you do not agree to these Terms, you may not use our services.

1. Service Description

CleanHaus provides a digital platform that helps short-term rental hosts and cleaning professionals manage and organize cleaning schedules, task assignments, reminders, and property information. Our platform includes web and mobile applications, integrations with third-party tools, and a text-based concierge (Claus/Broomy) to facilitate communication and support.

2. Account Registration

To use most CleanHaus services, you must register for an account and provide accurate, current, and complete information.

  • You are solely responsible for maintaining the confidentiality of your login credentials.

  • You agree to notify CleanHaus immediately of any unauthorized use of your account.

  • CleanHaus is not liable for any loss or damage resulting from unauthorized access.

3. User Conduct

By using CleanHaus, you agree to:

  • Use the platform only for lawful purposes

  • Refrain from posting or transmitting abusive, threatening, fraudulent, or misleading content

  • Not disrupt, interfere with, or harm the platform, its users, or associated networks

CleanHaus reserves the right to suspend or terminate accounts engaged in prohibited behavior.

4. SMS Terms – CleanHaus SMS Concierge, Claus

By opting into the CleanHaus SMS Concierge (Claus) program, you agree to receive automated text messages regarding:

  • AI property updates

  • Cleaning reminders

  • Q&A with Claus

Message frequency varies, up to 10 messages/month depending on usage. Messaging & data rates may apply. Text STOP to cancel, HELP for assistance, or you can get help directly at support@clean.haus. Carriers are not liable for delayed or undelivered messages.

Participation is optional and not required to use CleanHaus core services. For questions, contact support@clean.haus.

5. Privacy

Your use of CleanHaus is also governed by our Privacy Policy. By using the platform, you consent to the collection, use, and sharing of information as described therein.

6. Payments and Billing

If you subscribe to a paid CleanHaus plan or accept payments via our platform:

  • You agree to provide accurate billing information and authorize us to charge applicable fees

  • Payments are processed through third-party vendors and subject to their terms

  • CleanHaus reserves the right to change pricing with reasonable notice

Failure to pay may result in account suspension.

7. Intellectual Property

All content and technology on the CleanHaus platform—including logos, trademarks, software, and AI outputs—are owned or licensed by CleanHaus, Inc.
You may not copy, modify, reverse engineer, or distribute our services without written permission.

8. Disclaimer of Warranties

CleanHaus is provided “as is” and “as available” without warranties of any kind.
We make no guarantees regarding availability, accuracy, or suitability for your particular use.

9. Limitation of Liability

To the fullest extent permitted by law, CleanHaus shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits, data, or goodwill

  • Damages resulting from service interruptions, unauthorized access, or third-party conduct

In no event shall our total liability exceed the amount paid by you to CleanHaus in the 12 months prior to the event giving rise to the claim.

10. Termination

You may stop using CleanHaus at any time. We reserve the right to suspend or terminate access to our services with or without notice if you violate these Terms or engage in behavior harmful to the platform or other users.

11. Governing Law

These Terms shall be governed by the laws of the State of Oregon, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Multnomah County, Oregon.

12. Amendments to Terms

We may update these Terms periodically. If we make material changes, we will notify you through the platform or by email. Your continued use of CleanHaus after such updates constitutes acceptance.

13. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

CleanHaus, Inc.
Email: support@clean.haus
Website: www.landing.clean.haus

The following Terms and Conditions are effective as of January 1, 2025